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It is the purchaser’s responsibility to inspect merchandise upon receipt and, in case of damage, order mistake, defect or non-conformity of the product(s), communicate with Pierres d’Ailleurs within 3 business days. After this period, no returns will be accepted due to the aforementioned reasons. Non damaged items returned for exchange must be in original condition and suitable for resale. Shipping charges are non-refundable.
All returns, regardless of reason, must be authorized by Pierres d’Ailleurs through: [email protected] while including your contact information. Once the return approval is received, you may return the goods by mail or in person to Pierres d’Ailleurs and a refund or exchange will be processed upon receipt. All merchandise returns must be accompanied with proof of purchase (receipt / online order confirmation) and completed within 30 days.